pak789 Privacy Policy

1 Who We Are

1.1 Data Controller. pak789 operates as the data controller in respect of personal data collected through the pak789 platform at pak789.net. As data controller, pak789 determines the purposes and means by which your personal data is processed. All data protection enquiries should be directed to the pak789 support team at [email protected].

1.2 Platform Scope. This Privacy Policy applies to all interactions with the pak789 platform, including account registration, login, sports betting, live casino play, slot games, fishing games, deposit and withdrawal transactions, customer support communications, and any other activity carried out through pak789.net or any associated mobile interface.

1.3 Third-Party Services. The pak789 platform may integrate third-party services — including payment processors, identity verification providers, and game content suppliers — that operate under their own privacy policies. pak789 is not responsible for the privacy practices of these third parties beyond the data-sharing arrangements described in this Policy.

2 Data We Collect

2.1 Categories of Personal Data. pak789 collects the following categories of personal data, depending on your level of interaction with the platform:

2.2 Sensitive Data. pak789 does not intentionally collect special categories of sensitive personal data — such as health information, religious beliefs, or political opinions — unless this is strictly required by our licensing obligations or requested by a regulatory authority.

3 How We Collect Data

3.1 Directly From You. The majority of personal data pak789 holds is provided directly by you during the registration process, during KYC verification, when you contact our support team, or when you update your account settings. You are not obliged to provide personal data, but failure to do so may prevent pak789 from opening or maintaining your account.

3.2 Automatically During Use. When you access the pak789 platform, certain technical data is collected automatically by our systems. This includes your IP address, device identifiers, browser type and version, pages visited, time spent on the platform, and session timestamps. This data is collected through cookies, server logs, and similar technologies as described in Section 10.

3.3 From Third Parties. pak789 may receive personal data about you from third-party sources, including:

• Identity verification and KYC service providers who confirm the authenticity of documents you submit;
• Payment processors such as JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank, who confirm transaction status;
• Fraud prevention and sanctions screening services used to assess account risk;
• Regulatory and law enforcement bodies where disclosure is legally required.

4 Legal Basis for Processing

4.1 Contractual Necessity. The primary legal basis for pak789's processing of your personal data is the performance of the contract between you and pak789. Processing your identity data, financial data, and gaming activity data is necessary to operate your account, settle bets, process payments, and deliver the services you have registered to use.

4.2 Legal Obligation. pak789 is required by its international gaming license and applicable anti-money-laundering regulations to collect and retain certain personal data — particularly identity and financial data. Processing on this basis is mandatory and cannot be objected to without affecting your ability to maintain an account.

4.3 Legitimate Interests. pak789 processes certain data — particularly technical and usage data — on the basis of its legitimate interests in maintaining platform security, preventing fraud, improving user experience, and conducting internal analytics. These interests have been assessed against your rights and are not considered to override them.

4.4 Consent. Where pak789 relies on consent as the legal basis for processing — most notably for sending marketing communications — you may withdraw that consent at any time without detriment to your account. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

5 How We Use Your Data

pak789 uses your personal data for the following purposes:

• Account Management: Creating, maintaining, verifying, and closing your pak789 account, including processing login requests and maintaining account security;
• Transaction Processing: Handling PKR deposits via JazzCash, EasyPaisa, and bank channels, and processing withdrawal requests to your registered payment method;
• KYC & AML Compliance: Verifying your identity, confirming your age (21+), screening against sanctions lists, and monitoring transactions for suspicious activity as required by our gaming license;
• Responsible Gaming: Monitoring gaming activity patterns to identify indicators of problem gambling and applying responsible gaming tools where appropriate;
• Customer Support: Responding to enquiries, resolving disputes, and maintaining correspondence records;
• Security & Fraud Prevention: Detecting and preventing unauthorised access, fraudulent transactions, bonus abuse, and other prohibited activity;
• Platform Improvement: Analysing aggregated, anonymised usage data to improve the pak789 platform, game offering, and user experience;
• Marketing Communications: Sending promotions, bonus offers, and platform updates to players who have given their consent to receive such communications.

6 Data Sharing & Disclosure

6.1 We Do Not Sell Your Data. pak789 does not sell, rent, lease, or otherwise transfer your personal data to third parties for their own marketing or commercial purposes. Any sharing of personal data is limited to what is strictly necessary for the purposes described in this Policy.

6.2 Categories of Recipients. pak789 may share your personal data with the following categories of third parties:

• Payment Processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and card networks (Visa / Mastercard) receive transaction data necessary to process your deposits and withdrawals;
• Identity Verification Providers: Third-party KYC service providers receive identity documents and data necessary to complete mandatory verification;
• Game Content Providers: Where pak789 operates games supplied by third-party studios, limited gameplay data may be shared with those providers to support game operation and dispute resolution;
• Regulatory & Law Enforcement Authorities: pak789 will disclose personal data to government agencies, regulators, or law enforcement bodies where required to do so by law, court order, or applicable regulation;
• IT & Security Service Providers: Companies providing hosting, security monitoring, fraud detection, and technical infrastructure services may process personal data as data processors on pak789's behalf under contractual data protection obligations.

6.3 International Transfers. Where personal data is transferred to service providers located outside the country of collection, pak789 ensures that appropriate safeguards — such as standard contractual clauses or equivalent mechanisms — are in place to protect your data to the same standard as described in this Policy.

7 Data Retention

7.1 Retention Periods. pak789 retains personal data for no longer than is necessary for the purposes for which it was collected, subject to the following mandatory minimum retention periods:

• KYC & Identity Documents: A minimum of five (5) years following account closure, as required under the anti-money-laundering obligations of our gaming license;
• Financial Transaction Records: A minimum of five (5) years from the date of the transaction, in line with financial record-keeping requirements;
• Gaming Activity Logs: A minimum of three (3) years from the date of activity, for dispute resolution and regulatory audit purposes;
• Customer Support Records: Three (3) years from the date of the last interaction, or longer where a dispute remains unresolved;
• Marketing Consent Records: Retained for the duration of the marketing relationship and for a reasonable period thereafter as evidence of consent.

7.2 Post-Retention Deletion. Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised in a manner that prevents reconstruction of the original data. Where full deletion is not technically feasible within standard systems, data will be isolated and restricted from active processing pending scheduled deletion.

8 Data Security

8.1 Technical Measures. pak789 implements appropriate technical security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include encryption of data at rest and in transit, access controls based on the principle of least privilege, intrusion detection systems, and regular security assessments.

8.2 Organisational Measures. Access to personal data within pak789 is restricted to staff and contractors who require it to perform their job functions. All personnel with access to personal data are subject to confidentiality obligations and receive training on data protection responsibilities.

8.3 Payment Security. Financial data transmitted through the pak789 platform in connection with JazzCash, EasyPaisa, and bank transfer transactions is processed by PCI-DSS compliant payment service providers. pak789 does not store full card numbers or mobile banking PINs on its own systems.

8.4 Data Breach Notification. In the event of a personal data breach that poses a risk to your rights and freedoms, pak789 will notify you and the relevant regulatory authority in accordance with applicable breach notification obligations and within the timeframes required by our gaming license.

8.5 Your Responsibility. You are responsible for maintaining the security of your pak789 account credentials. pak789 will never ask you to share your password by email, chat, or telephone. If you suspect your account has been compromised, notify pak789 support immediately at [email protected].

9 Your Rights

As a person whose data is processed by pak789, you hold the following rights. Requests to exercise any of these rights should be submitted to [email protected] with your registered account username and a description of your request. pak789 will respond within a reasonable timeframe, and no later than 30 days of receipt.

10 Cookies & Tracking Technologies

10.1 What Are Cookies. Cookies are small text files placed on your device when you visit the pak789 platform. They allow the platform to recognise your device, maintain your session, and remember your preferences. pak789 uses both first-party cookies (set by pak789 directly) and third-party cookies (set by service providers operating on our behalf).

10.2 Types of Cookies Used. pak789 uses the following categories of cookies:

• Strictly Necessary Cookies: Required for the platform to function. These include session cookies that keep you logged in during your visit. They cannot be disabled without affecting core functionality.
• Performance Cookies: Collect anonymised information about how players use the platform — such as which pages are visited most frequently — to help pak789 improve the user experience.
• Functionality Cookies: Remember your preferences such as language settings and notification choices to provide a personalised experience.
• Targeting & Analytics Cookies: Used where you have consented to receive personalised promotions or where pak789 uses analytics tools to understand player behaviour in aggregate.

10.3 Managing Cookies. You may manage cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Note that blocking strictly necessary cookies will impair the functionality of the pak789 platform. Continued use of the platform without adjusting your browser settings constitutes acceptance of cookie usage as described in this Policy.

11 Minors & Age Verification

11.1 Age Requirement. The pak789 platform is strictly for individuals aged 21 years or over. pak789 does not knowingly collect personal data from persons under the age of 21. The collection of data from underage individuals is a matter pak789 treats with the utmost seriousness.

11.2 Age Verification Process. All registered players are required to complete mandatory KYC age verification before withdrawal privileges are granted. Personal data submitted for age verification — including government-issued identification such as a CNIC or passport — is processed solely for the purpose of confirming eligibility and is not used for any other commercial purpose.

11.3 Discovery of Underage Registration. If pak789 discovers or is notified that personal data has been collected from a person under the age of 21, the following steps will be taken immediately: the account will be suspended, all associated data will be reviewed, any net deposits will be returned in accordance with our responsible gaming obligations, and the data will be securely deleted to the extent permitted by applicable law and our regulatory obligations.

11.4 Parental Notification. If you are a parent or guardian and believe that a minor in your care has registered on the pak789 platform, please contact us immediately at [email protected]. We will investigate and take appropriate action without delay.

12 Contact & Complaints

12.1 Data Protection Enquiries. All enquiries relating to this Privacy Policy, your personal data held by pak789, or the exercise of any of your data rights should be submitted in writing to the pak789 data protection team at [email protected]. Please include your registered account username, a clear description of your request, and any relevant supporting information.

12.2 Response Timeframes. pak789 will acknowledge receipt of your data rights request promptly and will provide a substantive response within 30 days. Where a request is complex or involves a large volume of data, pak789 reserves the right to extend this period by a further 30 days, with notification to you of the extension and the reasons for it.

12.3 Complaints. If you are dissatisfied with how pak789 has handled your personal data or responded to your rights request, you have the right to lodge a complaint with the relevant supervisory authority in the jurisdiction under which pak789's gaming license is issued. Details of the applicable supervisory authority are available on request from the pak789 support team.

12.4 Policy Updates. pak789 reserves the right to update this Privacy Policy at any time to reflect changes in applicable law, licensing requirements, or platform operations. The revised Policy will be published on this page with an updated effective date. It is your responsibility to review this page periodically. Material changes that significantly affect your rights will be communicated to you by email where practicable.